Warranty

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One Year: Building Structure, Fixtures and Fittings

All Plexum Products buildings, including fixtures and fittings supplied with the building, are covered by a one-year warranty from the customer’s delivery date.

During this period, Plexum Products will, at its sole discretion, repair or replace any defects in the product or workmanship that are determined to be manufacturing faults.

Any disconnection, removal, installation, repair, replacement, or reconnection of services, fixtures, or fittings, including any replacement parts supplied under this warranty, will be the responsibility of the customer, unless Plexum Products determines otherwise in its sole discretion.

All warranty claims must be submitted in writing to admin@plexumproducts.com within one (1) year of the delivery date.

Each warranty claim will be assessed by Plexum Products and, where required, may be investigated prior to approval.

This warranty must be read in conjunction with the Plexum Products Terms and Conditions and does not apply where the fault or damage arises from:1) Customer actions, misuse, or neglect2) Third-party involvement (including trades, installers, or contractors not engaged by Plexum Products)3) External factors or conditions beyond Plexum Products’ control.

Approval of any warranty claim is at the sole discretion of Plexum Products.

Where a warranty claim is approved within the one-year warranty period, the supply of replacement fixtures or fittings will be the responsibility of Plexum Products.

All labour, installation, repair, or replacement costs associated with those replacement items remain the responsibility of the customer, unless Plexum Products elects otherwise in writing.

This warranty is provided in addition to any rights and remedies available to consumers under the Australian Consumer Law, which cannot be excluded.

Exclusion Clauses

The warranty is void if Plexum Products buildings are placed within 15m of saltwater bodies or if the building is directly affected by saltwater.

Pest control is the responsibility of the owner.

Proof of pest control is required when making a claim.

Replacements & Repairs

In the event a replacement part/material is sent to the customer or affiliated party by Plexum Products, these parts are to be fitted at the customers own expense.

Any repairs or replacements on buildings completed by the customer or tradesperson are at the customers own expense unless agreed by Plexum Products in writing.